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Value by Design: Developing Clinical Microsystems to Achieve Organizational Excellence, Second Edition by Joel S. Lazar, Marjorie M. Godfrey, Paul B. Batalden, Eugene C. Nelson

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Chapter One ACTION GUIDE

The action guides that follow each chapter are designed to offer additional resources, insights, and tools to support and encourage your study of clinical microsystems. Each chapter action guide is designed to complement the chapter content to further advance your skills and abilities to design value into all aspects of care.

INTRODUCTION TO THE 5PS

Strategic focus on microsystems (the small, functional frontline units that provide most health care to most people) is essential to designing efficient population-based care and services. To begin to increase self-awareness and to assessor diagnose the unique features of any microsystem, use the 5Ps framework. The 5Ps framework can be thought of as a structured and organized ...

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