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Value by Design: Developing Clinical Microsystems to Achieve Organizational Excellence, Second Edition by Joel S. Lazar, Marjorie M. Godfrey, Paul B. Batalden, Eugene C. Nelson

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Chapter 1. INTRODUCING CLINICAL MICROSYSTEMS

Paul B. Batalden

Eugene C. Nelson

Marjorie M. Godfrey

Joel S. Lazar

LEARNING OBJECTIVES

  • Introduce the theory and contexts for microsystems in health care.

  • Discuss ways microsystems function in a health care system.

  • Summarize important research on microsystems in health care.

  • Describe concepts and mechanisms for improving quality and value in clinical practice.

This chapter begins with a sharp focus on clinical microsystems in health care and then expands its focus to explore contexts for microsystems within the overall health care system. After summarizing some important research on microsystems, the chapter concludes with a discussion on essential elements for making sustainable improvements in the quality ...

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