Chapter 3. Driving Health through Engagement

An Integrated Self for Health’s Sake

Sybil is a true story about a woman possessed with sixteen different personalities spanning the intensely dramatic Vanessa to the vivacious Marjorie. The psychiatric term is dissociative identity disorder which is characterized by at least two identities that alternatively control a person’s behavior. After considerable treatment, Sybil’s different selves were able to reconcile and Sybil combined them into an integrated self that relieved her turmoil and improved her well-being.

In health care, each of us is possessed by different selves that behave in unique ways. These distinct selves include consumer, patient, citizen and customer, as illustrated in Figure 3.1 ...

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