Introduction
“All of our knowledge has its origins in our perceptions.”
— Leonardo da Vinci
This section illustrates many of the important issues that affect the usability of public-facing systems and Web sites. The section has four chapters:
• Chapter 2, Usability of Public web sites
• Chapter 3, Usability and Government 2.0
The chapters in this section detail various usability issues that governments face when governments provide information to, conduct transactions with, and collect data from their citizens. These chapters describe the two roles that government web sites fulfill, the three factors that distinguish government transactions from business transactions, and ...
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