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Usability in Government Systems by Dianne Murray, Elizabeth Buie

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Chapter 3

Usability and Government 2.0

Kate Walser

CX Insights, Centreville, VA, USA

“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”

Then-Senator Barack Obama (D-Ill.), February 6, 2008 (Super-Tuesday — primary elections)

Introduction

As the use of social media and open standards frameworks spreads, the idea of Government 2.0, or Gov 2.0, has taken off. A combination of government data and tools holds the promise of making government more transparent, by publishing data and insights into government operations, and participatory, by inviting citizens to offer solutions to major challenges.

In several countries — including the ...

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