RESEARCH METHOD
94 Usability Testing
Usability testing focuses on people and their tasks, and seeks empirical evidence about how to improve the usability of an interface.1
Usability testing is an evaluative method that allows teams to observe an individual’s experience with a digital application as he or she walks through the steps of a given task (or set of tasks). The method is designed to help teams identify the parts of an interface that most regularly frustrate and confuse people so that they can be prioritized, fixed, and retested prior to launch.
Tests are designed around tasks and scenarios that represent typical end-user goals. It is ...
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