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Unified Messaging: EXCERPT from Microsoft® Exchange Server 2013 Inside Out by Paul Robichaux

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Chapter 1. Unified messaging

Unified messaging (UM) is a topic that deserves a complete book in its own right; designing, implementing, and maintaining a complete unified communications system often requires the wisdom of Solomon, the patience of Job, and the technical acumen and troubleshooting skills of a master administrator. A great deal of negotiation and coordination must normally occur between the teams responsible for telecommunications and messaging within the company to ensure a smooth integration between the existing private branch exchange (PBX) system and the Exchange ...

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