Tricks of the eBay Masters, Second Edition

Chapter 15. How to Deal with Customer Problems—and Problem Customers

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Handling Customer Complaints

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Dealing with Problem Customers

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How to Create Happier Customers

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Not every eBay transaction goes smoothly. The more items you sell, the more likely you’ll run into some sort of problem—a buyer who doesn’t pay, a buyer who complains about what he received, or even a buyer who tries to scam you. Dealing with these sort of irritations is part and parcel of selling on eBay, and the eBay Masters know how to handle these types of situations.

Handling Customer Complaints

You list an item for auction. The high bidder wins the auction. You receive ...