Toxic Workplace!: Managing Toxic Personalities and Their Systems of Power

Part I. Understanding Toxic People and Toxic Environments

Before you can solve a problem, you have to fully understand it. Therefore, the chapters in Part One examine in depth toxic people—those who do damage to their coworkers, staffs, bosses, and customers. Chapter One describes the significant organizational losses, human and financial, that these people cause. Because recognizing toxicity is not easy, Chapter Two describes the types of toxic behavior, from humiliating others to sabotaging team efforts. Chapter Three identifies strategies that don't work in dealing with toxic people so you won't waste your time on these! And Chapter Four shows how toxicity spreads like an infection in organizations.