INDEX
A
“A” players
decline of, 196
defining, 128–137
mediocre manager and, 150
retention plan for, 147
accelerated growth, drain on, 164
accountability, 62
for communication and coaching, 227
for strategy execution, 54–55
acquisition targets, identifying, 96
action plan, 7–8
advisers, on scorecard, 236
agile businesses, 20
agile category on scorecard, 44, 45, 47–48, 246
alignment of goals, 107
America’s Cup, 214–215
analysis, as scorecard success factor, 7
annual planning process, 21
assimilation plan, for new leaders, 158–160
audit team, 241
B
“B” players, 130
bad news, fear of sharing, 28
The Balanced Scorecard (Kaplan and Norton), 15
barrier removal, 119
baseline score, 37
bias in beliefs, ...
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