INDEX
Note: Page numbers followed by f refer to figures; page numbers followed by t refer to tables.
Adler, Charles, 111
airline industry, 78–80, 91–93, 95
AirTran Airways, 69
Amazon.com, 3, 15, 18–19, 26–27, 60–62, 63, 64, 84, 94, 122, 128–131, 132–133, 210
American Airlines, 3, 78, 92–93
American Red Cross, 103
Ansari X Prize, 96
Ariely, Dan, 149
Arnold, Tom, 203
Audi brand cars, 75
audits. See business model audits
auto industry, 4, 71–75, 157–158
Barnes & Noble, Inc., 129, 130–131
Benetton Group S.p.A, 3, 90, 91f, 95
Blockbuster LLC, 3, 7–10, 11, 16, 27, 36, 88, 151, 169
Bloomberg Businessweek, 52, 60, 61, 63
BMI. See business model innovation ...
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