The McGraw-Hill 36-Hour Course: Operations Management

INDEX

Accountability, 173

Accounts receivable, 69

Acquisition process, 69

Activity-on-arrow/arc (AOA) diagrams, 170

Activity-on-nodes, 169–72

diagrams, 169–70

example, 171–72, 173

finish-to-finish (FF), 169

finish-to-start (FS), 169

process, 170–71

start-to-finish (SF), 169–70

start-to-start (SS), 169

Actual cost of work performed (ACWP), 188–89

“Administrivia,” 143

Aesthetics, 58

Analysis of results, 20–22

Aristotle, 13

Aster Data Systems, 88

Attributes, 125

Audit process, 69

Automated teller machines (ATMs), 84

Automation, 105

Avatars, 91

Bakery bread production, 113

Balanced scorecard, 32–35

business processes, 32

consumers, 32

dashboard format, 33

employee satisfaction, 32, 33, 34

employee turnover rate, 32

financial matters, 32

formats, ...