In the technology industry people always overestimate what you can do in one year and underestimate what you do in one decade.
—MARC BENIOFF, FOUNDER AND CEO, SALESFORCE.COM
After examining organizational performance and quality programs, we have one more major topic to cover at the organizational level before we get into the nitty-gritty of processes and projects. Often integral to the competitive strategies of an organization, technology is a critical resource in operations and can affect the organization’s ability to compete on the basis of cost, time, quality, and/or flexibility.
Because technology advances so quickly, the purpose of this chapter is not to provide details of specific technologies; ...