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The Lean Mindset: Ask the Right Questions by Tom Poppendieck, Mary Poppendieck

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Introduction

Back in the 1990s, when open source was an outlier and eBay was a startup, most people believed that economic transactions—at least important ones—required a trustworthy company to back them up. And trustworthy companies required a management structure to make sure that important work got done.

When economists first stumbled upon Linux, their instinctive reaction was “This is impossible!”1 How can a deeply complex operating system that was developed and maintained by volunteers be reliable enough for widespread adoption by businesses? But today Linux, along with GNU, is arguably the most successful operating system in the world. Apache HTTP Server has powered over 60% of all Web servers since 2000. Sendmail and its commercial derivatives ...

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