Contents
INTRODUCTION: THE CASE FOR COURTESY
PART 1. Everyday Courtesy as a Success Factor
1. Manners in the Twenty-First Century
2. Credibility: Creating It and Keeping It
3. Develop Your Gratitude Attitude: Say “Thank You” and Mean It
4. Are Your Nonverbal Messages Telling on You?
5. What the $%#*!& Is Going on Here?
6. Tell Me Less: Some Things Are Better Left Unsaid
7. Giving Genuine Compliments That Count
8. Improving Your Listening Skills
9. Being Smart About Smartphones and Other Devices
10. Using Social Media to Make—Not Break—Your Career
11. Travel Courtesy: Don’t Leave Home Without It
PART 2. Best Behaviors at Work: Interacting with Bosses and Peers
12. Terror on Both Sides of the Desk: Relieving Interview Stress
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