O'Reilly logo

The Etiquette Edge, 2nd Edition by Beverly Langford

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 8

Improving Your Listening Skills

“I missed that announcement. When did that happen?”

“Are you sure you told me about the change in location?”

“I didn’t hear a thing about the new policy.”

“You never listen to me. I might as well be talking to a wall socket.”

In a world of almost unlimited communication modes and wireless devices all around us, making them all but ubiquitous, we seem to be sorely lacking one of our most critical communication skills: listening. We have to admit that our culture does not encourage listening. Talk show guests and interviewers fight each other to be heard, speaking all at once. We talk on the telephone while surfing the Web, sending e-mails, or watching TV. Workplace “conversations” take place amid all kinds ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required