“I missed that announcement. When did that happen?”
“Are you sure you told me about the change in location?”
“I didn’t hear a thing about the new policy.”
“You never listen to me. I might as well be talking to a wall socket.”
In a world of almost unlimited communication modes and wireless devices all around us, making them all but ubiquitous, we seem to be sorely lacking one of our most critical communication skills: listening. We have to admit that our culture does not encourage listening. Talk show guests and interviewers fight each other to be heard, speaking all at once. We talk on the telephone while surfing the Web, sending e-mails, or watching TV. Workplace “conversations” take place amid all kinds ...