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The Design of Sites: Patterns for Creating Winning Web Sites, Second Edition by Jason I. Hong, James A. Landay, Douglas K. van Duyne

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Chapter B. Creating a Navigation Framework

One of the challenges of designing for the Web is that customers can come to a site in many different ways. They may not enter at your homepage, and their goals and tasks often vary widely. One of the keys to a satisfying customer experience is a Web site’s ability to support these differences. This pattern group will help you maximize your site’s flexibility to accommodate customers’ different navigation, browsing, and search habits.

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