INDEX
7 Habits of Highly Effective People, The (Covey) 128
30-minute rule for tasks 130
80:20 rule, time management 130
active listening 20, 78, 117, 138, 148, 149
affective questions 150
ambivalence 34
analytical questions 150
aspirational needs 6
assertiveness 139
attitude
attributes for leadership 91–2
baboons, political zoo 114, 115, 116, 117
Baddeley, Simon 114
beginners, directing and guiding 11–12
believable and compelling messages 54–5
belonging, need for sense of 102
benchmarking, IT health check 166, 167
benefits versus features of IT 63–4
big picture versus detail 46
boss (your)
getting to know 72
getting feedback ...
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