CONTENTS
INTRODUCTION: Engagement Makes a Difference
1 Why Change Management Needs Changing
2 Engagement Is the New Change Management
4 Lead with an Engagement Edge
5 Leadership Conversations That Foster Engagement
6 Widen the Circle of Involvement
7 Connect People to Each Other
8 Create Communities for Action
10 When Engagement Disengages: Some Words of Caution Before You Begin
11 Design Work with Engagement Built In
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