Technical Writing for Business People

INDEX

Accessibility 23–4

accuracy 28, 48–50

acronyms 24–5, 53

active voice 37–9

analytics software 52–3

anecdotes 50

Apple 2, 11

archiving 9

assistive technologies 23–4

assumptions 8, 16, 22–6, 35, 52

audience

active/passive voice 37–8

assumptions 22–3, 25, 35

background knowledge 15–16

brevity 32–3, 51

categories of 13–14

clarity 31

delivery methods 16–17

personas in technical writing 14–15

technical writing cycle 6

audio delivery methods 3

AutoComplete 50

AutoCorrect 50

background knowledge 15–16

Banner Travel Services 58

bar charts 42, 43–4

Bell Aliant 55–6

breadcrumb trails 35–6

brevity 32–3, 51

bulleted lists 12, 33, 40

buzzwords 25–6

Canadian Radio-Television and Telecommunications Commission 56

Cartesian charts 44–5

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