Contents at a Glance
Part I Service Manager Overview and Concepts
2 Service Manager History and Terminology
3 MOF, ITIL, and System Center
4 Looking Inside System Center 2012 Service Manager
Part II Planning and Installation
5 Planning and Designing System Center 2012 Service Manager
6 Installing and Upgrading to System Center 2012 Service Manager
Part III Service Manager Operations
10 Service Manager Service Catalog
14 Change Request and Configuration Management
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