Foreword
Service Manager is a vision—an addition to System Center built to be “the most customizable and extensible product in the System Center suite.” The growth of this System Center component, its impact on customers, and third-party integration since its release, are astounding. This growth has driven the birth of a community that is deeply entrenched and passionate about Service Manager. They have been a catalyst for the solution, its growth, and the proprietors of Service Manager. Twitter, blogging, eBooks, online videos, and presentations have fed to form user groups and social champions that drive feedback directly to Microsoft.
Service Manager is a complex component with unique capabilities that drive adoption of processes, proven simply ...
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