Contents
Finding the Right Tool for the Job
To Be Effective, You Have to Affect People
2 CAST AND THE VISUAL STORY MAP
Example: City University Hospital
Techniques for Discovering Whys
Understanding the Dependencies
Walking Backward Through the Story
Final Thoughts on the Story Content
9 LEARNING AND DECISION STYLES
Preferences, Not Prescriptions
Nesting and Embedding (or How to Tell Many Stories at the Same Time)
Putting All the Parts Together
The Enemies of Change: Complacency and Distraction
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