Statistics for Six Sigma Made Easy

Appendix A. APPENDIX A The Six Sigma Statistical Tool Finder Matrix

Look in the Need and Detail columns in the matrix below to identify the appropriate Six Sigma Tool.

Need	Detail	Six Sigma Tool	Location
address customer needs by identifying and prioritizing actions	convert qualitative customer input to specific prioritized actions	simplified QFD	Chapter 3
minimize collateral damage due to a product or process change	convert qualitative input on concerns to specific prioritized actions	simplified FMEA	Chapter 4
identify key process input variables (KPIVs)	use expert input on a process use historical data	cause-and-effect fishbone correlation tests	Chapter 5 Chapter 7
pinpoint possible problem areas of a process	use expert input	process flow diagram	Chapter 6