Preface

In 1990, C. K. Prahalad and Gary Hamel argued for organizations to focus on their core competence.1 In many ways, this planted the seed for large enterprises to outsource their IT activities. It was around this time that IT service organizations bloomed and mushroomed. Many IT activities were first outsourced, then offshored. Organizations derived cost arbitrage, a 24-7 work cycle, apart from de-risking their information and knowledge assets.2 The geographic spread of outsourcing provides business continuity guarantee. Twenty-five years later, almost every Fortune 500 company has either executed outsourcing and offshoring or, at a minimum, given considerable thought to its outsourcing strategies.

1. https://hbr.org/1990/05/the-core-competence-of-the-corporation ...

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