Social Customer Experience: Engage and Retain Customers through Social Media

Part IV: Appendixes

This part contains the following chapters:

• Appendix A: Terms and Definitions
• Appendix B: Thought Leaders
• Appendix C: Hands-On Exercises

The appendixes include definitions of key terms, lists of resources, and a summary of the hands-on material presented in the book.

Note: You will find copies—including updates—as well as printable (PDF) versions of the appendixes at www.ReadThis.com.