Table of Contents
The Smart Enough Systems Manifesto
Operational Decisions Are Important
Organizations are perceived through the lens of the decisions they make.
Lots of small decisions add up.
All decisions an organization makes should be managed as though they are deliberate.
Operational Decisions Can and Should Be Automated
High-volume, operational decisions can and should be automated
Traditional technology approaches won't succeed in automating decisions.
The overall effectiveness of automated decisions must be measured, tracked, and improved over time.
Taking Control of Operational Decisions Is Increasingly a Source of Competitive Advantage
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