Chapter One: The Need for Smart Enough Systems
The world is changing fast, and well-documented business and economic changes, such as the growth of outsourcing and Internet retailing, are increasingly affecting the way organizations must operate. Some organizations will see these trends as creating opportunity and adapt to take advantage of them. Others will try to deal with these trends with a minimum of change but will still have to face competitors that are using these trends to their advantage. Given the importance of information systems to most organizations, all organizations need systems smart enough to handle their operations effectively in this new environment.
The Importance of Operational Decisions
Smart enough systems deliver effective ...
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