Table of Figures
2-1 Percentage of seats booked (load) over 100 days prior to departure for a flight from the Asian country to the United States compared to the traditional booking curve for the same route
3-1 Pricing process at Acme
4-1 Price "waterfall" showing the difference between the list price and the realized price
5-1 Typical roles in various processes
5-2 The price-value map shows relative price, relative value, and market share (size of bubble) of competing products
6-1 The bell-shaped normal distribution showing the proportion of defects of items outside the acceptable limits
7-1 Example of a Critical-to-Quality Tree
7-2 Example of a high-level process map
7-3 Example of stakeholder analysis
7-4 Example of a pie chart
7-5 Example ...
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