Seeking the Calm in the Storm: Managing Chaos in Your Business Life

Introduction

In the wake of the September 11, 2001, assault on America's sense of security, many organizations found that even though they had not lost anyone to the terrorist's attacks, their employees were calling out for emotional help.^[1] It's perfectly normal and reasonable that many people felt vulnerable and anxious in response to that harrowing and senseless chaos. But I think that the crisis assault on many people's sense of well-being was actually the last straw, one added to chronic anxiety generated by the uncertainty and rising demands of a borderless economy.

The most important goal for most Americans—and most people everywhere—is to achieve economic and other forms of security for their families and themselves. It is very stressful ...