Contents at a Glance
Part I: Introduction to the Business Use of Microsoft Dynamics CRM
Hour 1 What Is Microsoft Dynamics CRM?
2 The Basic Vocabulary of CRM Functionality
3 Microsoft Dynamics CRM 2011: What’s New
Part II: The Structure of Microsoft Dynamics CRM
7 The Account Entity in More Detail
Part III: Getting Started Using the Software
Hour 10 Entering Data as a Salesperson
11 Configuring Your Interaction with Microsoft Dynamics CRM
12 Contacts and Activity Capture
13 Sending E-mail from Microsoft Dynamics CRM
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