Hour 16. Workflows: Creating Simple Workflows
What You’ll Learn in This Hour:
• Internal alerts based on specific criteria
• Using a workflow to automate a process
This hour takes a closer look at the world of workflows and how workflows help you automate simple processes. We touched on workflows in earlier hours—specifically, on how they relate to the sales process. However, workflows can be used for much more. This hour is a primer that will help get you started working with Microsoft Dynamics CRM’s automatic workflow creation features. One of the goals of this lesson is to get you started with workflows without overwhelming you, so we approach the topic from a simple step-by-step. You want to increase your understanding ...
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