Same Words, Different Language: A Proven Guide for Creating Gender Intelligence at Work, Third Edition

Index

A

academic statistics, 7

acceptance. See S.A.R.A. (Surprise, Anger, Rejection, Acceptance)

accounting firm, 11

accusations of harassment

insights, 54–55

male perspective, 54

women’s reaction, 54

Adams, John, 31

agendas, creation by men, 36

Albright, Madeleine, 135

Alda, Alan, 111

alpha-male behavior. See clichés of alpha-male behavior

amygdala, 40

anger. See S.A.R.A. (Surprise, Anger, Rejection, Acceptance)

aquarium, 6–8, 12–13

arguing effectively, 78

“arguments”

misunderstandings, 85–86

perceptions, 85

solutions, 86

articulating problems unclearly

male perspective, 103

women’s filter and solution, 104

assumptions, relying on, 47, 111

attacking versus resolving conflict, 151–154

automatic behavior, 95–96

automatic versus systematic, 35 ...