11.3 Building on the Results of a Critical Incident Technique Session
The process flow or map is just the first step in the development of a risk assessment, using the CIT. The process map can be used to guide future interviews on the process with the intent of eliciting other pertinent facts about a process of failure path. Figure 11.4 is a simple process map of an incident.
The risk analyst can then use this process map as a guide for interviewing participants on the attributes of the process. There are five steps in this process. The questions a risk analyst might ask for each step include the following.
11.3.1 Step 1: Ramp Agent observes Anomaly on Aircraft Cargo Door
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