PMP Certification, 2nd Edition

Chapter 10

Project Human Resource Management

CHAPTER COVERAGE

1. Organization Charts

2. Organizational Theories

3. The Five Phases of Team Building

4. Team Performance Assessment

5. Power

6. Conflict Management

INTRODUCTION

Human resource management represents an important area of project management skills. Over the life cycle of a project, project managers are likely to be required to motivate the project team in times of temporary reverses, help resolve conflicts that may arise among stakeholders, or address team retention, labor relations, and performance appraisals. Therefore, project managers are expected to be effective leaders, communicators, negotiators, and problem solvers, capable of influencing stakeholders to behaviors and activities ...