Index
Accommodating communication approach, 92, 93, 95
actions, 17
active resistance, 82
adaptability, 10
adjusting plans, 106
AMACOM Educational Services, xi
ambiguity
ability to deal with, 41
of change, 48
anticipating future, 74, 77–78
anticipation, failure due to lack of, 112
apathy, 49
assessment
for change management approach, 5–7
of change management skills, 74–77
for pitfalls of failed change, 113–114
attitudes, 111
Behaviors, 111
Bridges, William, 15
building change management skills (competency), 15
Built to Last (James Collins and Jerry Porras), 123
business case for change, 56–58
business strategy goal, 66
buy-in, 121
Change
and identifying need for, 21–28
impact ...
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