1What Does It Mean to Manage Change?
Learning Objectives
By the end of this chapter, you should be able to:
• Describe what it means to manage change.
• Exhibit a proactive approach to managing change.
• Identify five types of change.
• Exhibit a change readiness mind-set.
• Describe the six change management competencies.
• Create a performance improvement plan.
Change in business, as in life, is inevitable, and the amount, pace, and complexity of change are accelerating at an ever-increasing rate. Thus, whether it is called reengineering, culture change, global execution, or mergers and acquisitions, there is more organizational change to contend ...
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