PHR Exam Prep™

Communication Strategies

In the course of performing our jobs, HR professionals need to possess and demonstrate a wide variety of skills and abilities—analytical, problem solving, decision making, interpersonal, intrapersonal, conflict resolution—just to name a few. Underscoring all of these is the ability to communicate effectively and strategically. Once again, this concept spans all six areas of HR. Doing our jobs well just isn't enough—we have to ensure that the work that we do is appropriately communicated to, and understood by, the people we serve. For instance, we might design a compensation program that is designed to “lead the market” (see Chapter 6, “Compensation and Benefits,” for more information on what this means). We might accomplish ...