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Performance Management: Putting Research into Action by James W. Smither

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Recommendations for Practice

We interviewed four HR practitioners who currently work or have worked with MNCs in Singapore (Bristol-Myers Squibb, American Express, Safeway, Seagate) to get their perspectives regarding cross-cultural performance management. Their respective position titles were either human resources director or regional HR director. We conducted approximately thirty- to forty-five-minute semi-structured interviews with each of the participants. Exhibit 8.1 provides the questions we used for our interview protocol. Although the sample size is quite small, the interviewees’ answers were essentially identical on all of the major issues (for example, the role of national culture versus organizational culture; implementing one ...

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