Contents
Chapter 1 What Is Conflict Resolution?
Counterproductive Conflict Beliefs
How Do We Reduce Power Differences?
Chapter 2 Perfect Phrases for Resolving Conflict with Your Boss
Perfect Phrases for Resolving Performance Issues
Perfect Phrases for Telling Your Boss You Have Too Many High Priorities
Perfect Phrases for When There Aren’t Enough Resources
Perfect Phrases for Unfair Treatment
Perfect Phrases for Advocating a Change Your Boss Thinks Is Not Necessary
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