Acknowledgments

Anne Bruce, your continued support and enthusiasm for our work is an inspiration. Your energy and bigheartedness continually amaze us. We are so grateful to have you as our guide, mentor, coach, friend, sister, and head cheerleader! This book would not exist without your support.

Thank you, Brian Foster, Mary Therese Church, and Lisa Stracks for your continued trust in our writing, for giving us just the right amount of direction to keep us on track, and for your editing. We have truly been in good hands! It has been a privilege to work with you and your team once again.

To our customers, thank you for so generously inviting us into your world! We learn daily from you and your organizational challenges. These experiences are ...

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