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People CMM: A Framework for Human Capital Management, Second Edition by Sally A. Miller, William E. Hefley, Bill Curtis

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4. The Architecture of the People CMM

4.1 Structural Components of the People CMM

This chapter describes the structure of the People CMM. It describes the model’s structure, the maturity levels, the process areas that correspond to each maturity level of the People CMM, and the goals and practices in each process area. The glossary in Appendix C contains definitions of terms described in this and other sections. Understanding the meaning of the structural components of the People CMM is crucial to using the information in Part Two effectively.

The relationships among the structural components of the People CMM are illustrated in Figure 4.1. Organizational capability describes the level of knowledge, skills, and process abilities in the organization’s ...

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