5.8 WHAT CAN A CHANGE AGENT CHANGE?
Just as a French proverb tells us to “try and make that place beautiful wherever you live”, change agents also make the working environment employee-friendly, so that change can be successful and sustainable.
To do so, what can a change agent change? The options essentially fall into five categories: structure, technology, physical setting, work place, and people (Fig. 5.9). Changing structure involves making an alteration in authority relations, co-ordination mechanisms, job redesign, or similar structural variables. Changing technology encompasses modifications in the way work is processed and in the methods and equipment used. Changing the physical setting involves altering the space and layout of the work ...
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