5.6 CHARACTERISTICS OF A GOOD CHANGE AGENT
According to various authors and researchers an effective change agent is an extrovert with considerable interpersonal skills, who has an ability to conceptualise, be creative, take risks, present ideas clearly, is good at organising activities, and so on.
However, it is impossible to have all these qualities in one person.
Havelock and Sashkin (1983) identified a set of characteristics of an effective change agent. These characteristics are more related with the change process than with personality (Fig. 5.8).
Fig. 5.8 Characterstics of a good change agent
Empathy This is the skill of understanding ...
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