Table of Contents
1.1 Sense and Nonsense of Certifications
1.2 The OCEB2 Certification Program
Chapter 2: Basic Principles of Business Management
2.1 Business Functions, Markets, and Strategies
2.2 Marketing, Added Value, and Project Management
Chapter 3: Basic Principles of Business Processes
3.1 What is a Business Process?
3.2 Characteristics of a Business Process
3.3 Discovering Business Processes
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