Chapter 3

Basic Principles of Business Processes

Abstract

This chapter discusses the different definitions of the term business process. It describes the common properties of a business process and the different abstraction levels of business process descriptions.

This chapter explores and describes business processes in a general way. The general question of what a business process is cannot be answered easily, because there is no uniform definition. And it is important to have a uniform understanding of the meaning of the term business process, not only in the certification program, but also in real life. The certification program OCEB has not decided on any definition of an author or standard, but created its own paper that describes typical ...

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