OCEB 2 Certification Guide, 2nd Edition

Index

Note: Page numbers followed by f indicate figures, and ge indicate glossary terms.

A

Abbreviated form 121–122

Abstraction hierarchies 85f

Abstract task  See Task

Activity 41–42, 108–110, 175ge

Activity types 111–115, 175ge

Ad-hoc subprocess  See Subprocess

American Productivity & Quality Center  See APQC

  Appraisal team 175ge

APQC 152–154, 175ge

Artifact 138, 175ge

Assessment 68, 80–83, 175ge

Association 140, 175ge

B

Balanced Scorecard  See BSC

BAM 175ge

Barker, Joel 74

Barriers to entry 20

Behavior types 115–117

Best practice 150, 175ge

Black-Belt 161, 175ge

Blackbox 101–102, 135

BMM 38–39, 67, 175ge

BPA 45, 176ge

BPDM 70

BPEL4WS 175ge

BPM 39, 55–56, 175ge

BPMI 94, 175ge

BPMM 4, 6, 158–160, 175ge

BPMN 4, 6–7, 93–95, 175ge

BPMS 45