NLP for Business Analysts

INDEX

3Es (efficacy, effectiveness and efficiency) 133

4MAT model for teaching 183–5

5 whys 139

7 Habits of Highly Effective People, The (Covey) 77

80/20 rule 143

action learning sets 120–1

Adams, Scott 154, 236

agile approach 85–90

behaviours 86–7

mindset, developing 14–15

MoSCoW 141–5

TOTE model, personal change 87–90

use of tranches 162–4

agreement

‘chunking’ to gain 199–200

increasing likelihood of 198–9

use of ambiguity to gain 123–4

anchoring of resourceful states 61–4

circle of excellence 222–3

future pacing 104–5, 153–4

anger, dealing with 196

assertiveness 202–6

Association for Project Management (APM) 7, 14–15, 20, 150–1

auditory

construct 56

dialogue 56

rapport language 179

recall 56

representational system

memory coding 59

predicates ...