Chapter 7. Using Feedback to Motivate
Distinguish between useful feedback and feedback that does not really help employees improve their performances.
Catch yourself giving controlling styles of feedback and switch over to more informative styles in order to maximize intrinsic motivation.
Be careful not to let employees get discouraged by too much negative feedback.
Know how to engage employees in participative design of informative feedback systems
Make sure every one of your employees has clear, accurate, and useful feedback so that they can tell how well they are doing as they pursue important goals and objectives.
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