Chapter 7. Using Feedback to Motivate
How often do you see a stadium that has no scoreboard? Knowing how you are doing is an essential part of playing any organized sport. Yet sometimes (too often, to be honest), employees play the great game of work without visible scoreboards. That is a problem, or perhaps an opportunity—an opportunity for motivational management to enhance performance in yet another powerful way!
Feedback is information about employees' performance that they can use to improve the results and/or the underlying process. Notice that this definition of feedback emphasizes the usefulness of the information. It helps employees make improvements to their performance. That is the purpose of feedback. That is why managers value feedback. ...
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